Refund policy

We want you to love what you ordered -  but if something’s not quite right, here’s how we handle returns and refunds.

Returns & Exchanges

Timeframe: You can request a return or exchange within 14 days of delivery.

Eligibility: Items must be unworn, unused, with tags attached and in original packaging.

Refunds: We offer full refunds for eligible items. Return shipping costs will be deducted from your refund.

Exchanges: If you need a different size, we’re happy to arrange an exchange, subject to availability.

Process: To initiate a return or refund, please contact us directly. We’ll provide the return address and instructions within 48 hours of your request.

 

Non-Refundable Items

Digital downloads are non-refundable once accessed.

Sale items and made-to-order pieces are final sale and cannot be returned or exchanged.

Damaged or Delayed Orders

If your order arrives damaged or significantly delayed, please contact us within 7 days of receipt with photo evidence. We’ll assess the issue and offer a refund or replacement where appropriate.

International Orders

We currently ship within the UK. For international orders, please get in touch before purchasing, we may be able to accommodate special requests.